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"Great weeks stay. Breakfasts were superb, great choice. Ate a couple of nights at the hotel,evening meals we had were very good. Hotel in a beautiful setting."

"I am extremely disappointed with the service provided. I booked a queen bed with a sea view through Expedia and paid an additional amount for this upgrade. However, upon arrival, I was allocated a room with a double bed instead. After noticing the discrepancy, I contacted Expedia, who confirmed that my booking was indeed for a queen bed. I then went to reception to have the issue resolved. Despite this confirmation, the front desk staff maintained that the bed type was only available upon...

"Lovely castle. With great views! Room nice however Bathroom in room was a cupboard which let the room down. Breakfast was nice however overpriced for a limited selection, would be nice to have eggs royale for example. Also staff were very mixed on what was and wasn’t gluten free… a vegetarian breakfast was served instead. Not worth £17.50. "

"Sea view room absolutely worth the extra spend. Breakfast buffet superb &dinimg outside on the terrace at sunset 👌 Staff very welcoming & overall lovely chilled break."

"Amazing location, friendly staff and dog friendly. Will be returning. "

"Excellent value for the location! Easy access to everything in Newquay."

"Very friendly staff"

"Bit of a mix up with the bill when checking out but sorted quickly by the night manager. Restaurant service was slow especially if busy, staff were great . Spa was good. Would definitely stay again"

"It was our dream to visit St.Ives all the way from Japan and we decided to stay at this hotel which reached to our expectation. The quality and atmosphere of the room over looking the beach was impressive. The room and every corner of the hotel was taken care accurately and neatly with the a kind of pride and affection of the owner and staffs. The breakfast was not gorgeous like a modern 5 star hotel, but it was good enough to enjoy the touch of a fresh morning in England. We would love to come...

"Clean room, fantastic staff. Secure parking. Great value "

"Hotel room have beautiful sea view and breakfast is simple but delicious. Walking around 10 minutes to high street. Hotel location is good for regional scenic places. Around 1.5 hours driving distance. Staffing is helpful."

"I spent 3 nights for work, the location is amazing, the hotel is old but in a good condition and clean The staff were terrible, the lady who did the check in was not bad, but others were not friendly at all when I go in or out saying hi they either do not answer back or just a cold hi in return The lady who did the check out was very bad ,I came and said : good morning I want to check out,, she didn’t look at my face, didn’t say good morning, jut : room number? Said:103 , she( didn’t look at...

"Rooms are of a ver good standard and location is fantastic "

"Lovely stay. Great hotel and location. Room was fantastic as were the staff. Randomly they don’t sell crisps or peanuts at the bar - which I thought was odd. Still a 5 star stay though."

"Property well kept. Bedroom all good with a mini bar with soft drinks included. Breakfast and dinner good. Only grip was the bar, presentation of drinks poor, and staff need more training. More staff training required."

"The location and the staff"

"Staff in the restaurant/spa bar/spa were really helpful and pleasant. The indoor pool was great. Sadly we didn't get to use the outdoor pool as it rained but it did look very nice. View from our room was lovely too. We booked breakfast on one day but found it too much after dinner the previous night. We ate at taste of Cornwall one night. The food was very good but the room was very dark and the music stopped a couple of times and nobody around to turn it back on, so lacked a nice ambience."

"The room was exellent & so lovely & warm."

"Very good thank you"

"When anyone walk the floor was noisy not in the room only but in the hallway"