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"We left and they didn’t refund us. No AC. Music and events until 4:00AM on two nights. We were exhausted and asked for a refund for the remaining nights because we needed to rest. They approved verbally and rejected the Expedia refund."

"Convenient for airport transportation. There’s no aircon in the very hot summer weather."

"Great affordable place to stay; helpful staff"

"Everything was fine. It’s a busy resort with a lot of turnover, so they need things to be built for efficiency. The escape room style gift for kids was a nice treat"

"The hotel was lovely and our room was excellent. We can't fault any of the staff as they were friendly and helpful. The only thing we had an issue with was the catering for the evening meals. On the 2 nights we ate in the restaurant there were several meals and additional dishes that weren't available on both nights. There was only one waitress on both nights and the restaurant was busy and she was rushed off her feet. She coped remarkably well with so many tables to deal with. Apart from...

"This hotel is in a brilliant location. After reading some bad reviews I was worried but I needn’t have been. The hotel was full of character. We had a superior castle view room which was lovely. A little bit tired maybe. The windows could do with some attention but it was big and the bathroom was clean and everything worked. Plenty of hot water and plenty of towels. The bed was big and very comfortable. Tea & coffee and kettle in the room and even an air cooler which was very useful during the...

"Over all it we 👍"

"The staff were extremely helpful and the hotel was beautiful. So convenient to the castle. My only slight negative was the cost for parking."

"Fantastic sunrise view from the full length picture window in the room"

"The room was comfortable and clean. I thought it it wasn't very well equipped for being a 4 star hotel. I paid £170, as a single guest and this did not include breakfast and there is no parking at the hotel. There was no iron in my room and I needed to prepare my clothing for work. There was also no phone in the room to contact reception to ask for an iron. I know air conditioning and a fridge is a luxury but an iron is basic. There was a nice large TV but the signal was dreadful and kept...

"Cliveden is truly an amazing place to experience! We have stayed here before and this time was even better. Their staff is also absolutely amazing! We had quite a journey getting to England because our original flight to Paris was canceled so we got to Paris later than anticipated and then the trains to England were down because of the heat wave so we couldn't get to London as originally planned either. After over 24 hours of airports and traveling, canceled flights, missing non refundable...