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"We were delayed and got in very late. Breakfast that morning, the attendant was very accommodating and even brought food out for us after closing time out of compassion for our kids. Room was clean and everything expected. Kids loved the bunk beds. "

"Arrived to see posters indicating that a boiler was being replaced between 10pm and 4am - there was no mention of this prior to or after booking. Fire alarm went off at 1.45am, spoke to reception who said it was a false alarm. The fire alarm light kept flashing after this. I went to reception at 2.15am who told me the light wasn't flashing as they'd reset the alarm (they didn't ask to check). Went back to my room and at about 2.30am reception called to ask me if the light was still flashing (the...

"Parking was easy, petrol station opposite was very convenient. Very convenient location for easy rental return and close to the airport. "

"Normal level of service provided "

"Where do I start… check in-no one took a deposit so had trouble with having to pay for everything as I couldn't bill room until I finally sorted it at the front desk. Room key didn’t work second day because my reservation of adding a night seemed to confuse staff so had to be at the front desk every morning until that was sorted. Room restock was HORRIBLE. Had to call every night of a 4 night stay because staff had not refreshed at least 1-5things such ascoffee, tissue, sugar, water, spoon,...

"Clean today just dated in places "

"The staff at check in were extremely helpful and frie dly. The room was clean and very dark, although there was plenty of lighting, it was subdued. It was impractical having to walk all the way round the bed to wash your hands after using the toilet. Having a small sink in with the toilet would have been more convenient and sanitary."

"What a lovely clean lodge, and my grandson was kept occupied with the man play areas and Lego stations. The staff were very friendly and helpful. We will be returning 💖"

"All facilities were excellent, staff excellent and the buffet breakfast was the best I’ve had and I’ve had a few, highly recommend!"

"I reguarly stay here before returning home flying from Terminal 5,it is only 20 minutes in a taxi. The Hotel is extremely well located and all of the Staff are always very helpful"

"The bed was far too hard"

"Not applicable as only used the bedroom"

"Checked in hotel as a recommendation from friends who had stayed there before. We stayed 1 night. The next morning we needed to shower and leave early and had no hot water in the shower. We had hot water in the sink basin but nothing in the shower. When we told the reception as we were checking out, he said you should have dialed 0 but the time taken to correct it wouldn’t have been possible due to having showered already and we were checking out. Hotel was going through a major renovation also...

"Had a great view. The breakfast was decent as well."

"An excellent country house hotel and spa with great food, friendly and professional service and lovely grounds."

"Helpful staff"

"Breakfast fresh but no eggs or french toast. Car parking awful. I was told I should have prebooked but never told of this. Had to park dangerously to find where car park entrance was. Not very pleasant."

"The breakfast was average with good value. My TV remotes battery was low and I could not use the TV. The staff came up with a replacement with new batteries. A shower conditioner was empty. beter review is required of all amenities prior to making public. Not sure if I would recommend."

"A historic hotel set within the most stunning of surroundings. Friendly staff made our stay very enjoyable, dining in the main restaurant was somewhat disappointing however."

"Stayed to attend British GT weekend. Dinner was excellent. We did not have breakfast so cannot comment. Staff helpful. Our toilet cistern stopped working on second morning and hotel advised on check out. Staff concerned and apologised profusely. Would stay again."