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"The staff were absolutely lovely, as was the breakfast buffet. Unfortunately the rooms are very dated, and the Club upgrade we paid for didn't feel very luxurious with lots of stains on the furniture, tile chips in the bathroom, a leaking bath, and felt like it hadn't been updated in about 30 years :("

"Property was tired and the air conditioning was poor so the room was too hot to sleep properly"

"Good hotel for pre trip stay"

"We had booked a cruise leaving from Southampton. Our flight took us to Heathrow and we decided to stay near the Heathrow Airport so that we could take the Underground from Heathrow Airport to London. So we looked for a hotel near our terminal at Heathrow and the BnB Hotel London Heathrow happened to come up on the Expedia web site. It was near our terminal and there was a shuttle bus from the airport that served the BnB Hotel as well as another nearby hotel. We weren’t sure of the procedure to...

"1"

"Great value hotel."

"The rooms were not great. The bathroom wasn’t fully clean."

"Enjoyable two night stay. Very warm, which made the pool a godsend. Breakfast was a bit cramped and bland, if I was being picky. Lovely room, great bed and good size walk-in shower. Overall, a very definite thumbs up."

"I feel bad that I have had to give a mix rating because I feel everything about our stay was going well until I suffered food poisoning. I woke up at 2am in a lot of pain and spent two hours in the bathroom vomiting. Earlier that day I had the king prawns and at dinner I had the flat iron steak. Immediately after my dinner I felt a discomfort but did not think anything of it. When we checked out on 26th May I mentioned this to the receptionist who said there was nothing she could do and I should...

"The location and the staff were amazing. Property is a little dated and would benefit from a refresh in terms of decor and furniture etc."

"Excellant hotel we loved every minute we was there lovely staff couldnt do enough for us food was lovely excellant location right by the river lovely garden to sit and watch boats go by wish we had stayed longer going back there as soon as we can."

"We loved the hotel but it would have been preferable if Expedia had informed us earlier that the hotel was undergoing refurbishment."

"Friendly staff very good food"

"Very comfortable room and fantastic food in the restaurant."

"Really convenient. Modern, buzzy, friendly."

"Advertised as Family friendly so we booked an expensive 1 night stay. For myself my wife and my 4 year old daughter as it had a swimming pool. We were told when we arrived my daughter could only access the pool if she was 5. This was only hidden in the T&Cs and not flag until we arrived despite giving my daughters DOB. We were going to get a relatively early and restful night but the loud base and music until midnight put pay to that. Our room was facing the open door of the after venue and...

"The air conditioning didn't work in our room, they were great and moved us to another room. The sink in the bathroom in the second room was clogged and needed maintenance. The food service was good and having the airport shuttle bus stop right outside was very helpful."

"It has underground parking at £40 per night. The room was a small double compared to our previous stay. Staff are helpful."

"Lovely breakfast and dinner. Clean/modern room."