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"The bartender Eddie saved the day. He’s the pool bartender. The food nor the beach did it for us. We checked out 2 days earlier. Although it was nonrefundable we chose to leave and enjoy the city. The sea grass swarmed the beach. It was so smelly I couldn’t smell my perfume daily. For the price we paid the food wasn’t good at all. The best thing on the menu was the cheese burger. Didn’t receive a welcome drink or hot towel. Very disappointing "

"We loved staying at the Alaia resort. The room was clean, the staff was friendly, the air conditioning worked well and the property was well taken care of. We will definitely be coming back!"

"Property was amazing and peaceful "

"Yes everything was great nice place to stay"

"Really nice waterfront property. Has a really nice feel to it with the hatched roof and really good spots to sit. One hiccup was the pickup from airport, the staff just didn't show up though they knew ahead of time what flight I was coming on and confirmed it. But I did not get any message from them when I landed and had to walk with luggage to the property. Food, staff and service was good, no issues to report here. The beach area is not good for swimming i.e. water does not look clean &...

"The staff are friendly and eager to assist you with anything you need. The resort is very far north of town and the ride is not easy. The beach was unusuable due to Sargassum. We were there for 3 nights and only once did we see a couple of young men trying to clear the beach but they made ZERO impact. The smell is awful. The accommodations are dark and dated. We stayed in a 2 bedroom 1 bath second floor unit. My kids said the smaller bedroom was like a prison cell. Very dark and bland and...

"Yes"

"Very comfortable rooms. Spacious. Well appointed kitchen. Extremely friendly and competent staff (Anna) Incredible spa experience "

"This is a spectacular property with amazing fresh food . It’s not easy to get to … a plane from Belize and a boat ride but it’s well worth the trek . "

"Everything was just as pictured. Food was really good but pricey as expected for a hotel like this. There is not much around the hotel but it felt safe and staff were very helfpul."

"It was OK, but room for improvement "

"Every thing is there. Food , cleanliness, lots of towels. Top notch place."

"Great stay overall! The hotel is perfectly located — about 20 minutes to downtown and 20 minutes to Secret Beach, making it easy to explore while still enjoying some peace and quiet. The pool area is beautiful and a great place to relax after a day of adventures. Being away from the hustle and bustle of downtown made the stay feel calm and refreshing. The food and drinks were very good, though definitely on the expensive side. Worth it for convenience and quality, but something to keep in...

"Breakfast was awesome every day."

"Beautiful hotel"

"Room was clean but the service at the restaurant was not the best. Maybe they had to wait for Britain to return what they took before they served the meals."

"The swim up bar was the best. Staff were friendly and accommodating. The room was faine but the furniture in the living room is showing its age."

"Everything was really good. Bar service and it has a snorkeling booking kiosk"

"The room and property is actually very nice but you can’t get in the water cause it’s seaweed or whatever it is all in the water it’s make the whole area stink so bad also the staff could’ve of been a little more helpful and they need to tighten up on a few other things cause the place only been open for a few years swim up bar not done yet it’s a few other things but "