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"Loved everything"

"Staffs are great and room is clean. Breakfast is just ok."

"Great and clean place. I would recommend to families and friends. Very close to all attractions and tours. And they have hot water!"

"The building is a beautiful and charming example of colonial Spanish architecture, complete with two enclosed "courtyards". The complimentary breakfast included eggs with choice of veggies and preparation, yogurt with copious fresh fruit and granola, a selection of fresh breads, fresh squeezed fruit juice, and choice of delicious coffee or hot chocolate. The staff members were very friendly and helpful; most spoke English, all spoke Spanish. The location was within several minutes walking...

"Si estuvo bien"

" Very helpful staff, they overbooked my room and gave me an upgraded room at a different hotel for the inconvenience. Excellent place to stay."

"Excelente hotel atención y la habitación donde me quede fantástica "

"Our stay was disappointing due to poor professionalism and lack of basic customer service. Staff were not courteous and often appeared annoyed when we made simple requests. We had to repeatedly ask for pillows, and it took five days to receive a working safe. Basic amenities should not require constant follow-up.The jacuzzi takes about 30 minutes to warm up, yet management never informed us. Staff refused to turn it on in advance and would only activate it if we were standing right next to it,...

"Excelente ubicación, personal atento y muy amable. "

"Dogs at location are friendly. Make sure you honk at arrival for doors to open!"

"They wete very accommodating wirh my schedule for check in and out."

"This is one of the best hotels in Cuenca. They put a hot water bottle in your bed. It’s amazing, and there really isn’t service like this in most hotels. Also, the garden is really nice. I will definitely be back."

"Breakfast was excellent Room was very good Good location "

"The place is amazing I highly recommend! The food and the staff are also very comfortably welcoming. If you live nature this is the spot for you! However, I went for my cousins wedding and I booked THE PRESIDENTIAL room since most of the brides family was going to be coming into my room for hair and makeup. We needed the extra room. On the contrary I got a junior suite. My suite number was 218, which was way small than what I asked AND PAID FOR. My room only had 1 bathroom instead of the 2...

"yes"

"La ubicación es excelente, porque está en el centro de la ciudad Todo lo tiene cercano"

"Habitación sin ningún tipo de ventilación natural, la comida del rooftop MUY mala y me obligaron a pagar por la comida que no pude terminar de comer y la propina "