البحث عن فنادق بتصنيف 4 Star في هانلي سوان من SAR 259

"Major staffing issue in kitchen and hospitality - we waited 40 mins for a sharer and starter on Saturday night, then it all came together. Another table of 6 waited 1 hr 40 mins for one salad to arrive! Salmon dish was tiny and overcooked. Sent it back. The waiter Omar was brilliant at service recovery and very apologetic - hats off to him. Breakfast was pretty poor too - only one coffee machine for hundreds of guests, food took ages to be replenished and tables not cleared. Staff on reception...

"Breakfast very poor both days Closed the outside seating area (30d) and restaurant for a private party,they should think about the people staying in hotel o they did not. Check out,come down stairs to reception you could not move for people and also outside on pavement. + Room was excellent plus the Bar staff was excellent."

"Pool and spa area were good. Not the hotels fault but we visited during the heatwave and the second floor room was unbearably hot, the window barely opened and the fans were ineffective"

"Lovely stay, friendly helpful staff. Great location. Super comfy bed, full cooked breakfast was just ok, nothing special."

"Great staff and customer service, rooms nice and clean but air con was not brilliant and the sinks in the room would not put out cold water for more than 5 seconds and kept flowing extremely hot. Apart from that it was a nice stay"

"Breakfast was extortionate and dire. Not worth the money. It is outsourced and nothing to do with the hotel. The rooms are not cleaned everyday nor are the towels changed. Nobody comes to check for housekeeping. The room was like a sauna. Extremely hot rooms, creaky floors, dirty carpet and windows. Windows don't open. Bathroom water pressure is just awful. There is no fridge or airconditioning in the room. I didn't use the leisure facilities. Aircon is only around the reception area. The hotel...

"Overall the room, pool, and breakfast were very nice. We also enjoyed the saunas."