"Breakfast is good .always room clean."

"Manager not helpful she wants to charge us a $10.00 penalty if we check in at 2:30pm . I normally used to stay with Best Western hotel n we could check in earlier. But this lady was a snub . I mentioned to her we came from Las Vegas where the temp was triple digits and wants to rest in a comfortable room.I know the policy is 3;00 check in but a thirty minutes could not take us. I’m not going in that hotel in Ontario Mills"