"I had high hopes for this resort. I have been to several other resorts in the area (Dreams, Rui, etc.) and had very good experiences. What immediately struck me upon arrival was how unhelpful the staff was and they definitely acted very nonchalant about assisting my fiancé and I with getting accommodated after a long day of travel. I would describe the front desk, valet's, and reservation desk as very lackadaisical. When you arrive, you must make your dinner reservations (which took 1.5...

"The gym was good. The room was clean and the staff was always smiling and friendly."

"The pool is amazing! Top notch hotel. Enrique, buffet waiter, is the best. The only downfall to this hotel is reservations to restaurants. You can only make one reservation per day and most reservations are already full. We could only get reservations at restaurants at the end of our stay because every other day was full. "

"Hotel property is beautiful. Beds are comfortable. Beach was very nice and well maintained with the seaweed. However! The restaurant situation is ridiculous. We checked in, went to make reservations and there was NOTHING available for any night we were there. Nothing. We stayed 5 nights and had zero opportunity to have a nice sit down, non buffet, meal. For what we paid to stay there? Restaurants were very small and could not accommodate many people. Very poorly planned for this large of a...

"Amazing resort for families of all ages!"