"The property is well located and within easy walking distance to the beach and centre of Whitby. Bill was there on arrival to welcome us and had an information sheet for check in with the key being in a key safe. Parking was not ideal and had to drive around for @ 10 mins to find an on street parking place which was several streets away from the accommodation. The room was very clean but had to climb 4 flights of stairs as it was an attic room. The bathroom was so small that it made using it a...

"When I arrived in Scarborough by train I used the Google maps on my phone to find this hotel since I wasn't sure where it's location was. Staff customer service skills were fantastic. There was a lift inside the hotel, which I only used twice. I wasn't a fan of that lift. On 19/6 when I first wanted to use it I was having a problem with getting the lift to work, a member of staff on the reception desk shown me how to close the lift door. I wasn't sure how to use the blind in my bathroom of my...

"Parking was easy . We were given a parking permit cost £5 parking street of guest house."

"very friendly and helpful spotlessly clean accommodation."

"Sadly, this was a bad experience. I booked via Expedia where the hotel was advertising a Michelin trained chef and a restaurant. I travelled solo 145 miles for a two night break purely because of this. Upon arrival, I was disappointed to learn the restaurant closed last year. I expressed this disappointment in very civil tones, explaining this was the only reason for my visit. I asked the owner Stacie if I could therefore cancel my second night and obtain a partial refund for it. Stacie agreed...

"Room was spacious,clean. Everything that you needed was at hand. Nice easy check in. Good location. Steve and Jo were very helpful. Would definitely be back. 10/10"