Find all hotels by Best Western in O'Fallon, IL from SAR 321

"We had a very disappointing stay at 21c Museum Hotel St. Louis. The air conditioning in our room was not working at all, and the room phone was also not working. Because of this, I had to use my personal cell phone to call the front desk multiple times. After several calls, a technician came to the room, but he was not able to fix the AC, even after contacting the chief engineer. We requested to move to another room, but the front desk told us no rooms were available. However, at the same time, I saw other guests continuing to check in at the front desk, which made the situation very frustrating from a guest perspective. That night was terrible. The room was extremely hot, and because there was no working AC, I had to leave the room door open to let cooler hallway air into the room. This created a serious privacy issue because people walking by could see directly into our room. My family could not rest properly. The hotel later offered a $100 dining credit, but I did not accept or use it. For a stay that cost more than $600, and for a room that failed to provide basic expectations like working AC, a working phone, privacy, and proper rest, that offer was not an appropriate resolution. Overall, this was an unacceptable experience for a hotel at this price level. I would not recommend staying here based on my experience."

"Excellent experience. Very convenient location for the VEX competition. The people of St. Louis are the greatest."

"Happy hour everyday was fantastic. "

"Rooms were clean and very nice. "

"Loved everything about it!"

"We had an excellent stay, no complaints at all! The breakfast staff were so nice - they let us all know they were about to close up and wished us a great day... The whole room applauded them for their kindness. Well done Hampton Inn 💚 See you next year ;)"

"Room was reasonably clean and intact. Location was good (for access to Forest Park, the Hill, and the Botanical Gardens). Looks like a formerly decent big hotel that must have lost its big-name franchise. Carpets in common areas appear to have been cleaned, but stretched/damaged in the process. Room had no Kleenex... and front desk couldn't provide any. Sink in bathroom was cracked and crudely patched, but functional. Toilet flushed, but very slowly...with the outcome always in doubt. Tub functioned properly. In short: About what I might have expected ... if it had been about 1/3 the price I was charged."

"When I checked in, I asked & was told there was a complimentary breakfast. When my party went to breakfast the next morning, I was told there was not a comp breakfast and we'd have to purchase. Not even comp. coffee. Very disappointing. "

"Dirty, roaches, no elevator, bad smell"