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"love the place!"

"Great view of the lake on the north/west side!"

"It was expensive, but it was the least expensive hotel I could find in Downtown Chicago. It's only a few blocks away from where The Architecture Tour starts, and it's right on The Chicago River where you can have a relaxing walk by the river. The only negative to this hotel, and it's not the hotel's fault, but it's directly across the street from The Trump Tower."

"Everything was awesome"

"Such a beautiful property"

"It was unfortunate that for entire day I did not have air-conditioning in my room. The staff indicated that there was a problem with the entire hotel and the HVAC system, and that the engineer was working on it. However, the next day I found out when the engineer came to my room that whatever motor that they used to install an air conditioning unit in the room was the incorrect motor and it was never gonna work. The air conditioning unit was finally fixed and when I came back to the hotel the...

"The room was relatively small. The front desk agent who helped with check-in was not friendly at all and gave minimal explanation (she only said the breakfast hours but didn't bother to mention which floor the restaurant is on). The wifi never worked. The rooftop bar was closed without explanation on June 8th, 2026. When I arrived, there was only a signage board and no employees. Thus, the lobby bar was crowded, and the cleaning wasn't thorough. The location is good, but the room size is like...

"Gray stay, centrally located"

"Great location! Clean hotel with a beautiful pool area with outdoor turf to relax and play games or just relax in the loungers. Definitely would stay again the next time I’m in Chicago!"

"First time in Chicago and this hotel is so beautiful! Just like the photos, and the rooms have such an amazing view!!! Definitely would stay here again!!!!"

"Great location."

"Clean rooms, staff is very attentive.. My only complaint was there were no towel holders in the bathrooms to hang the towels to dry after use."

"ダウンダウン内でどこに行くにもアクセスが良好である"

"They were kind of rude about us wanting to carry our own luggage. Our “lake view” room we wanted was not lake view. It faced the other building and you could barely see the lake. Having a kid who wanted to swim, they had us on the 25th floor. And came to clean our room, they took all of our towels and gave us one new one for 3 ppl. We had to go find someone to get more towels. And we had to ask twice for more coffee cups. The lady in the gift shop was awesome! Probably the nicest person we ran...

"Great breakfast"

"Perfect proximity to the Riverwalk and downtown Chicago. We left our bags with the front desk on the morning of check-in, as we got there around 11 am. No more than 30 minutes later, the lovely receptionist called me and offered a discounted early check-in with an upgraded room. We pounced on the offer and checked in without a hitch. Our room was spectacular, lots of room and wonderful amenities. The bathroom was spacious and modern. Our view out of our long window was right out to the river and...

"The staff was friendly, the hotel was very nice and spacious."

"The hotel is within walking distance to many must-do locations in Chicago (Field Museum, Shedd Aquarium, Adler Planetarium and The Bean). Lots of good good options near by as well. The staff was friendly and efficient. The room was clean upon arrival. The bathroom fan was not working. The main issue was the AC not working. There was not filter in the machine and it was too old/too small to properly cool the room. We had it set to 60 degrees and you wouldn't have known. Not sure if it was...

"Unfortunately the elevators were out, at no fault of the staff. They were fantastic at trying to give the best service possible. The room was beautiful with a breathtaking view of the lake."

"Very happy with our stay."