"Very disappointing experience. We booked a 3-night stay with a city view, but on our first night, we were assigned Room 426 without being informed that no city-view rooms were available. The most frustrating part was that the staff never mentioned this during check-in. We had to notice it ourselves and go down to the front desk to ask, only to find out that the room type we had booked was unavailable. The staff promised to move us to a city-view room the following morning, but that didn’t...