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"Although resort was quite big and full of activities, however rooms were not good. There was no water facility in the room. We were asked to fill the water from washroom. Water kettle was not properly cleaned. So overall experience was not good."

"Great experience staff are very catering had a great experience ."

"Everything great except restaurant not very welcoming and its staff needed some hospitality training. Reception and other staff were very accommodating and welcoming"

"the property was too old. No shower ,soap n shampoo provide .Bad smell inside property.No water supply in the morning. cant even blush my teeth. I need to make breakfast n rush to Rotorua for hot pool, now i hv to eat outside,pay extra,but cant get in the hot pool as im late. pls make a refund ."

"Great location."

"The pools here are an absolute treat! Makes for a beautiful escape on a cool Taupō day"

"I like their food. Specially breakfast. Dinning area. But rooms are not ok. Building looks like very old fashioned. Definitely not looked like resort. Need to change their future. In the room we got broken chair. Bathroom shower is very slow. Bathtub tap is not working. Room size was ok."

"Friendly staff at check in. Good directions to our room. Easy check out."

"Close to the city centre."

"The room was nice and clean but really in need of a renovation. The bathroom is very dated old shower and cracked tiles, fan in bathroom didn't work. The carpet and furniture and TV in the room are also dated but we were glad to have full sky channels. The staff were lovely and helpful and we enjoyed the buffet breakfast. Best aspects were the view and position on the lake as well as the heated pool. The grotto was still out of order. Overall I would say the room was like a 3 star and let's down...

"Good place right next to the lake, friendly host hightly recommend"

"Really good value for money My room service meal was amazing Will be staying again"

"Top location Room needed airing out before our arrival,Musty smell"

"The hot water was extreme hot, he careful. Otherwise good room!"