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"The staff was always willing to help, clean/big rooms We had the best view, monkeys every day Drinks were good, pools were fun"

"Awesome "

"The housekeeper Ana was the exceptional part of my stay. She went above and beyond as a housekeeper. I’ve traveled the world and stayed in 100’s of hotels and resorts. I’ve never had such great service out of one single person. If she isn’t the boss, she should be. In real life outside of vacation I run a crew of 100’s of people. Give that woman an crew and have her train them on EXACTLY what to do! She’s the one! I recognize leaders in their field when I see them. She’s the leader! We had a...

"Wonderful people, great resort. Loved everything. "

"The resort was amazing. Beautiful accommodations, perfect service, food and drinks delicious and plentiful! Loved the resort! "

"The staff at Planet Hollywood are fantastic. Very inviting, friendly, accommodating, and truly display the idea of 'Pura Vida'. The food was delicious, the drinks were great and the entertainment staff did a phenomenal job. This wasy second time at this location and I'm positive there will be a third sometime soon."

"We had such a wonderful and relaxing stay at the resort. The staff were so kind and really caring to the kids. The food was top notch and comforting. Every day had a different theme. The drinks were great too. The property is set facing the beach and the views during sunset are really beautiful. The beach was sufficiently clean and looked like there were lots of activities you could purchase separately. One of the pools were being cleaned when we were staying. But the other three were great and...

"The facilities were clean and well maintained. The team members were all very friendly and responsive. Breakfast offerings presented good variety and quality. Shuttle service between the hotel, downtown and beach was punctual and delivered in a friendly way. Highly recommend!"

"Resort was clean and staff were courteous "

"Room was spacious and super clean! Ocean view was spectacular!! Staff were all friendly and helpful the entire stay… love this resort! "

"Everything was good."

"Room was very clean. Pool were clean. Food was reasonably priced and very tasty."

"The room was clean and beautiful. The staff is AMAZING!!! Vans shuttle you around and they make everything so easy, fun and relaxing! Nelson and Ahmed were two of our favorites who went above and beyond! Our entire experience was top notch at Secrets! Thanks everyone!!!!"

"Das Personal war super freundlich.Die Zimmer waren groß und sauber. Man sah auch immer wieder Affen und Waschbären in der Anlage.Es wurde nie langweilig."

"There is the buffet and snack bar. Snack bar is not open for dinner, its the steak house then. We ate most meals at buffets, and while small, food was not too bad! Snack bar does have made to order burgers! Oriental and italian were great with great atmosphere! You do have to go to the front desk to make reservations. We did premium so did get premium lounge which had better alcohol, and had room service which we did once. Drinks were only okay. We could not find a good margarita all week,...

"We had an amazing week at the W…really exceeded all our expectations! The property was gorgeous with amazing views and a very nice, spacious beach. The room was great, especially the rainfall shower heads! The vibe of the was a perfect mix of chill and upbeat. But a huge shoutout to the staff which were amazing. They not only always asked our name, but they would remember it the next time they would see you. Housecleaning service was great and we appreciated the little touches. We are already...

"Excellent stay! "

"Amazing the best "

"The hotel, territory, and the room was simply fantastic. The beach is well kept and amazing. The restaurants on site offered very tasty healthy quality food. Staff was superbly attentive and each time we came to eat remembered our names. Very personal service and complimentary beers in the room every day. Would definetly go again!"

"The room was beautiful, spacious, clean. Nice bathroom and shower. The staff were very friendly and helpful. The breakfast buffet was outstanding. "