Find hotels near CEDAM Museum, Puerto Aventuras from SAR 661

"I had stayed at this property before when it was operated by Omni hotels. It's clear that the property has not been maintained to the previous standards, but it is still an acceptable place to stay. On the positive side, the staff were extremely friendly, and tried to be helpful. However, unlike a normal hotel, there is nobody on staff after hours, so if you have an issue, it won't be resolved promptly. When I checked in, my room has lots of little ants everywhere, including running around on the bed. The sink in the bathroom didn't drain, and the water pressure in the shower was a slow dribble. The plumbing fixtures were all leaking, and were clearly hadn't been maintained. When I reported these issues, the staff were attentive, and tried to do what they could, but didn't actually resolve any of the issues. Luckily, the ants weren't the biting variety, so rather than switch hotels, I decided to deal with it. On the plus side, the pool area is very well maintained, the property is clean, and the drinks, food from the pool bar were good. I didn't try any of the other restaurants on the property. The AC in the room was excellent, as was the wifi. There were 3 significant power outages during the week I was there, ranging from 3hrs to 7hrs, and this was the whole area, not specific to the hotel. The reason I'm mentioning it, is that none of the emergency lighting in the hotel worked when the power was out. This means no light in the staircases, hallways, etc."

"Staff is extremely helpful and aim to please. Although often appears to be hoping for a tip. Rooms design are frustratingly inefficient. Not enough drawer space, a useless armour that had no rod to hang anything, and no shelves or drawers. We kept out shoes at the bottom. . Not enough hooks to hang robes or wet towels. Bathroom has no drawers at all so all of your toiletries have to be kept on the counter. Housekeeping appeared to loose interest in us as the week progressed. The special snacks were only restocked the first four days No more M&Ms or pringles chips . I suppose that’s just for the newbies! "

"La propreté est à désirer "

"Linda was a wonderful host. She was great at communicating and making sure we had anything and everything we needed. The unit was amazing, the view is breathtaking, the kitchen was stocked with everything you need to cook with. The beach was amazing and the people were all so nice. "

"We had a great two week stay. It began with Mary being super-accomodating with our arrival. We loved the pool, enjoyed the roof-top, and the condo was very comfortable. We hope to get back again and we can highly recommend this vacation rental."

"Lack of staff, no ac in room not enough dining option"

"Very nice StayMy wife and I stayed for 3 weeks at Serge and Laurianne’s condo. The unit was well stocked with everything that we needed. We liked the location of the condo as we could walk easily to the marina area where all the restaurants and bars are located. We enjoyed having direct access to the beach. The heated pool was very nice also as it was a little bit cool the first week of our stay. The people that stayed in the same complex were all very nice and we enjoyed there company. The only slightly negative was the sargassum washing up on the beach, but that happens everywhere in the Caribbean. The grounds keepers did a nice job trying to clean it up, they also keep the grounds up really nice, and they were all very polite. We hope to stay here again in the future."

"Absolutely, beautiful property and great assistance from the management."

"Stephen was great, very quick to respond to any questions and gave very detailed information about condo and complex"