"The room itself was great, clean and comfortable. The check in experience let the whole stay down. Nothing against the staff as they did their best, but the idea you have to check in using the QR code is a flawed process and it took nearly 30 minutes to get checked in which is totally unacceptable. Many people were trying and failing to use the code to check in, causing staff to have to intervene in most cases and it just seemed to become more complex if you "booked last minute using an external...
"The room itself was great, clean and comfortable. The check in experience let the whole stay down. Nothing against the staff as they did their best, but the idea you have to check in using the QR code is a flawed process and it took nearly 30 minutes to get checked in which is totally unacceptable. Many people were trying and failing to use the code to check in, causing staff to have to intervene in most cases and it just seemed to become more complex if you "booked last minute using an external...
Stephen