"Noisy windows even in 20th floor"

"Not clean at all. The property is not in good condition and not worth the high price"

"Only thing I didn’t like about the hotel was at three of the six elevators were down and also they didn’t come and get my room service when I finished it I had to like take it out of the room myself, but that’s not that big of a deal other than that, it was perfect day. Got me way better room than they originally were at the front desk. They were just like let me see if we can get some better and got me all the way to the 44th floor. I loved it. The view was amazing. Bathroom was a little small...

"Exceptional customer service in the heart of Times Square!"

"Comfortable and great location"

"The hotel is in the heart of Time Square. And it feels like you in a Paradise island. Good food and drinks. The staff very friendly and professional. The rooftop Amazing! I recommend this hotel 💯"

"Awesome "

"Majority staffs are not good, only few people are good.There is no service at all. I believe the robots will be better to replace their most staffs. "