Find Hotels with Free Parking in Xihu

"The staff are awesome! All were very courteous and thoughtful, they helped to push our luggages whenever we bumped into one. Special thanks to Ms Maggie 王淑霞 from room upkeep. I was very busy working in the room so I had no time to make up room. When I left my room, she will take the initiative to come up to me to book a time to change dirty cups and provide new bottles of water. So thoughtful! We had a wonderful stay. "

"It was amazing and the staff are very friendly, I’d recommend it to friends"

"located near xiang hill, which is where liked to go"

"Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters."

"I'm very happy with my stay, the room condition was very clean, all essential toiletries included.Breakfast was decent. All staff were super nice, and willing to provide assistance. I missed my train to Hangzhou due to my flight was delayed on my initial night, so I called the hotel to change my reservation to the next night, the hotel staff was very friendly and willing to change it for me with a small price difference. One note though, I tried 2 of my credit cards, both did not work at the...

"mind blowing stay "

"good, but the food (breakfast) is not good, you should to improve it"

"It is a nice hotel. Lacking in customer service however. Also had problem with room comfort level. We left the room with the AC set by the staff, came back and it was the fact same temperature. Someone came in and measured the temperature of the vents and it showed no cool air was coming into the room. Was told that they needed to turn on another machine. Finally at 10 o'clock they agreed to put us in another room, however they had no more family rooms and had to split up our family. The...

"Should provide more intercontinental breakfast like toast bread, soft boiled eggs, corn flakes etc..."