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"no room service, unprofessional staff"

"Great location, walking distance from many shopping malls, restaurants and Hangzhou mass transportation system. Always clean and well maintain instalations."

"Glad to be upgraded to larger rooms with balconies facing the riverside. Adequate facilities inside the rooms. Nice and quiet environment. Helpful front desk personnel. Value for money high-tea set and nice breakfast buffet. Modern luxury hotel highly recommended."

"住房一流, 早餐九流, 餐廳完全零服務. 附近新開發, 如只是作商務, 不是好選擇. 房間十分好, 前台服務亦不十分清楚周邊配套. 晚餐及商場太新, 沒什麼選擇 WIFI 不太順. "

"Service is good. They provide fruit every day."

"前台接待小姐的语气，还有介绍以及讲解非常的不友好，很差。得在接待这方面重新培训，再过几年就是奥运会了，这样的态度接待，真的丢脸，怎么说凯瑞大酒店，也算是正规的酒店，不是民宿。"