"Big hotel, walking distance from Waterloo station, in a busy built up area. We had some small issues during our stay, but overall it was satisfactory. We had water flooding from our ceiling, and I called reception to report it. An hour later no one had arrived so I reported it again on my way out. By the time I returned that evening it had been fixed. The AC wouldn't go colder than 22 degrees in our rooms. It was 33 degrees in London that week, so it was very warm overnight. We didn't try the...

"Located close to the London Eye and across the bridge from Big Ben, a perfect jumping off location. I suggest using Waterloo stations even though Google maps sends you via Westminster. The staff was wonderful, the room was functional, quiet, clean and the property was secure. The windows don't open and the air conditioning was limited so the room never felt cool. I preferred not to eat in the hotel even though they had a meal deal. Lots of great places to eat close by. I would stay again."

"Won’t be back"

"My second visit Lovely hotel - the twin room is excellent the beds are on the bigger size The room very clean shower excellent Staff are very friendly & helpful Great location by Waterloo station and bus stop Q into the city Breakfast was excellent Didn’t try the bar Ps we used black taxi much cheaper than uber 👍"

"Good"