"All good, pleasant and helpful staff, decent breakfast, room and common areas all well cleaned. Great for transport links, Excellent value. Only gripe was an extremely hot room - set right in the roof of the property with fairly limited ventilation and headroom. Difficult to complain as I had been ungraded to this room when travelling alone prior to my family joining me the following day for a long weekend break. It was also an uncommonly hot period in a heatwave. But maybe ask not to be put in...

"We were very surprised to see the size of the room, the pictures are false. I have been to London before and realize hotel rooms are not like the US, but I actually had to sleep with my suitcase on the bed. There was NO where to put it not even on the floor without literally taking a big step over. We survived and they did give us breakfast on the house. But the pictures have alot to be desired."

"Not a single day we got a clean pillow. We were given stained pillow every day. There was no Airconditioning, refrigerator or any other amenities. After complaining we were given a so called portable air conditioner that made more noise than cooled the room. They did not even have facial tissues and were told they give only if we asked Worst even Best Western we stayed!! I"

"壁が薄いのか、周囲の部屋の音が漏れていた。"