"This was the worst hotel we have ever stayed at. The bed and pillows genuinely hurt so bad, we used our comforter instead and rolled it up to support our necks since the pillows were rock solid and about 1/2 inch thick. The rooms had no AC even though the pictures showed an AC unit, and the room we had was in the front of the hotel with lights shining through the curtains since they were hung 2 inches off the wall all night. Worst sleep we’ve gotten in ages. Our backs are still hurting a week...

"First the good. The room was clean and the location was good. The bad. I tried to check in 2 hours early. While I didn't expect an early room there actually was one available. However, they wanted to charge me 30 pounds. Wth? I wasnt sure if this was common for staying around London, but when I went to my next location in Richmond the staff tried to go above and beyond to get a room available when i showed up 3 hours early. The contrast in customer service was night and day. Because they...

"The hotel location was great for getting the tube in and out of London with my family. The room was a good size and the air conditioning was brilliant and needed in the heat wave. The staff were fantastic and accommodating when needing to store my son’s medication in a fridge on reception. Breakfast was lovely and lots of choice! The only points I scored the visit down on was cleanliness due to finding left over food under one of the beds and up keep due to the shower being in need of repair...