"Pleasant and knowledgeable staff at the front desk were particularly helpful in advising guests on travel options."

"It’s an old building so the bathrooms are tiny with no counter space to get ready. The tub was old and had lots of chips in it."

"I had a very disappointing experience during my stay. The biggest issue was that the air conditioning in my room was not working, which made the room unbearably hot. I called the front desk to report the problem, and I was told that maintenance would come take a look. Unfortunately, no one ever showed up. After waiting, I went to the front desk myself to follow up. Instead of sending someone to fix the issue or inspect the unit, they simply gave me two fans. I explained that I can’t sleep with...