"I had originally bought the less expensive room that was available, and it was quite disappointing! Everything looked old and worn and kind of stained... even the bathtub was peeling, and the HVAC had sort of a burning smell. I was quite upset and asked for an upgrade, and the amazingly wonderful Taylor could not have been more accommodating and attentive! I was upgraded to a king suite ($70 extra per night) on the top floor which was of course immaculate, had new finishes, and was very...