"Although the hotel is “in” the airport, if you arrive at Terminal B (which most United passengers do) it’s a real hassle to get to the hotel. You have to take a shuttle or two. There were long delays which we would have found completely unacceptable had we been under time pressure. Luckily we were not. Add 30 minutes to an hour to anything they estimate for shuttle service to/from the hotel!"

"Everything was great from location to the room!"

"The phones in the rooms didn't work and neither did the internet. The staff at the front desk was rude and unhelpful. Stay anywhere but here. This is a terrible hotel."

"Friendly staff"

"Nothing terrible with this hotel just nothing special. It is old and tired. Leaky ceiling in the lobby and the windows pretty much all need to be replaced."