"We traveled with a large group of families and had arranged a connecting room and adjacent rooms. However, upon arrival around 4 pm, we were informed that the system was down, preventing us from checking our reservation or making accommodations. The rooms were also unavailable, and they couldn’t find one of our reservations despite repeated requests, the staff (Nichole) couldn’t find our reservation. She didn’t apologize and simply repeated the printed copy, which was the last update. This meant...

"The location was great and very convenient, especially since it was close to The Source. The valet service was also quick, efficient, and very easy to use, making arrivals and departures hassle-free. Before my trip, it was difficult to reach hotel staff through Expedia. The Wi-Fi was unavailable during the first day of my stay, which was inconvenient. When I did interact with the staff, they didn't seem particularly welcoming. Additionally, the toilet area in the restroom had a soapy residue...