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"I have stayed in a lot of hotels for both business and pleasure, but this hotel goes straight to the top of the list for a return visit."

"The staff were exceptional. The room excellent."

"Great experience and smooth process checking in/out."

"Friendly helpful staff, clean classy room"

"This is a great hotel with good Staff the location on the key side is lovely but it is a walk up to the city Centre or a Q3 bus which is not that frequent or walking to Manors Metro which is quite a distance and not a very pleasant walk"

"The room was massive and clearly newly decorated. It was let down on the first night by the previous occupants filthy towels still being in the room. The other major issue with the room is the noise. The room is at the front of the hotel and the noise from the revellers outside and the sound system just below the room meant no sleep. There should be a new word for places that charge you to stay but you can’t actually get any sleep. On the plus side the staff were friendly and the cocktails...

"Lovely friendly staff , comfortable room , fantastic breakfast with loads of choices"

"New refurb and staff just lovely. Excellent VFM!"

"I love the hotel but what I did not like this time was, I was not allocated a room until I arrived. So I ended up with a disabled room. I don’t know if it was because I was a solo traveller or maybe they thought I would not arrive or even because I did not pay until I arrived. It took about 10 minutes to check in when the person next to me checked in , in 2 minutes. Apart from that I like staying at the Maldron."

"The room was spacious, clean and very comfortable. Great view over the Tyne also"

"Very central"

"Great stay, really good amenities at this hotel - dedicated carpark, centrally located, room has iron and board, hairdryer, robe and slippers, shampoo, conditioner, body and hand wash, close up mirror with light, tea/coffee making facilities. Breakfast had continental and choice of hot food plus tea/coffee and refill. Hotel is definitely aesthetically pleasing from inside. It's not too busy and quiet at times which makes it feel relaxing and chilled. Definitely part of highlight."

"Staff were not so helpful but the location was great and hotel facilities were great."

"Good central location, and the council run car park is right next door. Staff were very friendly and helpful. Room was well set up."