"Staff wasn’t super friendly. Put the do not disturb sign on door but housekeeping came in anyway. Website shows checkout time of 12pm but was told by staff it’s actually 11am."

"They refused to change the bed sheets."

"The hotel has an excellent location, spacious rooms, friendly staff, and fast elevators. Housekeeping was also good. However, the rooms are outdated, the furniture and bathrooms need renovation, the carpet had an unpleasant smell, and the lighting was poor. There was also some minor noise. Considering the high price, the overall experience was disappointing. I definitely wouldn’t stay here again."

"The only real advantage of this hotel is its location. It’s right next to Times Square and within walking distance of Central Park, making it convenient for exploring New York City. Unfortunately, everything else was a disappointment. The property feels poorly maintained, the carpets are filthy, and the overall condition of the hotel is nowhere near what you would expect for the price they’re charging. What makes it even more ridiculous is the additional resort fee of around $40. Resort fee...

"The hotel location is very good and great staff"