"The hotel’s website showed beautiful, remodeled, spacious rooms with views, so I booked a nine-night stay. Unfortunately, what I found was nothing like the photos. I checked in late and immediately discovered the air conditioning was so loud that sleeping was unimaginable. The sconce between the beds was basically decorative, and the only other lights—four ceiling spots—were programmed to turn off every few minutes. I requested a room change and was given a much larger room on the first floor...

"Good location if you’re going to any broadway shows. The hotel policy on early check-ins is offensive. Check in is at 3:00. I arrived at 1:30. The desk agent indicated that a room was available but there would be a $100 “early check-in fee.” I chose not to pay $100 just to get into a room 90 minutes before the official check in time. I have been to many hotels over the course of the last 40 years and have never come across a hotel that charges a customer a fee to check in early if their room...