"Terrible experience at Hyatt Grand Central. The room was extremely dusty and not properly cleaned. We found hair in the shower, sink, on the floor, and even on the bed sheets. I went to the front desk to report the issue, and I was told that someone would come to clean the room, but no one ever showed up and nothing was done. It was very disappointing, especially for a hotel of this caliber. The room, and particularly the bathroom, is in desperate need of renovation. Overall, the cleanliness and...

"Very nice. Only complain is price for value was an absolute scam for what I am getting. If it was like half the price or at least like 25 percent off then it is a really decent hotel with everything you need. For example, breakfast in my reservation said it was included with no additional info but when I arrived they said it’s only a 25 dollar coupon when it costs 34 dollars per night (and it doesn’t accumulate over the days). 900 usd a night, I could have went to a luxury hotel for that price."

"Super friendly staff and great location"