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"Just incredible. When you pay good money for accomodation the service doesn’t always match. But the staff here are simply incredible. There is nothing we can say about improving as it was as good as it gets! "

"This hotel is something special! The decor, the ambience, the location. Also having free mini bar, free happy hour and free breakfast was such a nice touch! Close to the gondolas and to main town square. The room was spacious and had beautiful views of the mountains. Do not hesitate to stay here - you will not be disappointed!"

"Room was spotless, staff went above and beyond, breakfast 5*. "

"Outstanding service, gorgeous property, and heavenly room. Strongly recommend!"

"Friendly staff and a great central location if you want to be in the heart of Queenstown and enjoy the nightlife. However, if you’re visiting for the famous lake and mountain views, I would suggest looking elsewhere, as many rooms overlook nearby buildings and parking areas. The biggest disappointment was the breakfast. Despite being advertised as a buffet, the selection was very limited and not what you would expect from a five-star hotel. It became even more restricted during our stay, with...

"It was a quick walk to shops and great food options. Parking was available on site. The staff was great when I asked questions, they were very helpful. The room was beautiful! I slept so well. I had a great stay! I would stay there again. I also used the mini fridge and the kettle."

"Very good."

"I was lucky to stay in room 9 which had beautiful views. Helpful staff. Good location. Quiet and comfortable room."

"Balcony views, great service, clean luxury room for good price"

"very central location. nice staff and clean room."

"Lovely rooms, great feel to it"

"Clean and warm"

"Overall, our stay was outstanding. The staff were exceptional—friendly, accommodating, and genuinely helpful throughout our visit. They held our bags and food leftovers for us, helped me figure out the hot drink vending machine, and were very sympathetic when I had an issue with the room lighting, even though they weren’t able to resolve it. The complimentary hot chocolate and lattes were fantastic and ended up being one of the highlights of our stay. I’m glad I saw them mentioned in previous...

"It was ideally located and short walk to the city centre. It’s up hill on the way back so if fitness is not your strong suit maybe not ideal. In house parking was over priced at $30 a day when there was free parking around on the street ranging from 180mins to all day and very close to hotel. The drying room was great. The cleaning of the room was a little poor and fresh sheets and towels needed to be request a couple of times over a 10 day stay. The room was also much smaller than I thought...

"Second time we have stayed there but not as impressed. The room was a excellent size but there was a small amount of mould in bathroom. The service of housekeeping was disappointing- we stayed 6 nights and asked to change our towels one time half way through our stay, by leaving the towels on the floor and they took but did not replace. When got back that afternoon I had to go to reception to get towels myself. Also, the shower had a ridiculous size screen that hardly kept the water in and...

"there was some mould. however other than that it was good"

"BEAUTIFUL property, incredible views from every room. Amazing staff. Truly 1000/10 experience and would come back. "

"Good location"

"We found the staff to be polite and helpful however there were a few issues during the stay. When we arrived the room was cold and not preheated which isnt ideal in mid winter. No heat pump just a small heater that wasnt working so we had to ask reception to replace it. The electric blanket on bed didnt work and needed to be replaced as well. Bathroom extraction fan didnt work and shower built into a very high bath, difficult to get in and out of. Staff did best to help but i wouldnt stay...