Find hotels near The Castle, Atlanta from SAR 358

"Jeff, Thank you for reaching out. Unfortunately, I need to be honest—this was one of the worst hotel stays I have ever experienced. After paying over $600, I returned to the hotel late at night only to find there was nowhere to park. I drove around for nearly 20 minutes before being approached by multiple individuals offering parking in their lots, despite the fact that I had already paid $80 for parking through the hotel. At 2:00 a.m., I had to walk back to the hotel feeling extremely unsafe, only to then be told by a valet that there was a second entrance for parking—information that was never shared with me at check-in. Having to walk alone at that hour, not feeling safe, and then having to go back out again to retrieve my vehicle was a very frightening experience. When I finally accessed the parking garage, I had to park on level H4 with no visible security, which only added to my discomfort and concern. The issues did not stop there. The next morning, my room key would not scan me out of the garage. I then had to deal with a rude parking attendant, despite following instructions from hotel staff to bring in the ticket I received when the key cards failed at nearly 3:00 a.m. This resulted in continued confusion and frustration regarding parking charges that I should not have incurred in the first place. Parking was an issue the entire weekend. Even after having my key cards reprogrammed, they still did not work properly. The constant back-and-forth was exhausting and"

"The staff were extremely nice! Loved housekeeping. And the cleanliness was extremely up to par. Would recommend and probably would visit in the future! "

"Only ate once there and decided that I could get better quality else where. "

"Great place to stay"

"The room was very clean. The staff was very nice. The location is great. "

"Everything about this hotel was great! "

"Staff was very helpful, property was wonderful "

"Check in time is 4pm. We arrived after 5pm, were told our room wasn’t ready. We also paid for our room in advance, so we were disappointed. We reserved a room with a king size bed. We were given an “upgraded” room with a queen size bed. Our television did not work the first night. We called the front desk & spike with them in person. We were told it was noted & maintenance would fix the issue. Maintenance never came."

"My stars were all high. But my overall rating was a three. This is because of small things that added up. The shower kept going from scalding hot to freezing cold every minute or so. There was *constant* banging around heard from another room that could be heard in the bathroom, even at 3am. The snack bar was not staffed, the machine wouldn't work with cards, and they had no utensils for things like ice cream. The sink was slow to drain, so it backed up frequently. One of the elevators broke. The room was rather small for the price. However, the room was clean. The bed was AMAZING. The staff was respectful and nice. The restaurant was good. The location was exactly what we needed. Parking was perfect (though expensive) and valet was optional. The view was nice in the room and the working elevators were quick and efficient. "