"Quiet and cozy. Staff were all helpful"

"Great location, very helpful staff and spacious rooms. "

"The hotel was very nice and we really enjoyed our stay here. Reception staff were very friendly and we got a room upgrade which was a nice surprise. The elevator is small so expect to have to wait 2-3 trips to squeeze in. I rated low for cleanliness because our room had a dirty baseball hat and a wrapper on the floor next to the tv when we checked in. There was also a dirty shirt behind the bench that my daughter found which made us question the cleanliness of the rest of the room. Beds were...

"Took an hour to check in - I was the third person in line and it took an hour. They had two people working the counter and never brought in more people to help. I felt worse for the long line that developed behind me. "

"Has nothing "resort" about it and also got charged 500$ "smoking fee" and neither of me or my girl smoke so they are a bunch of scammers"

"Awesome "

"Nice friendly vibe with a great café on the upper west side."

"Great hotel and staff were great but the fact you had to pay for literally everything in the room was not well communicated and so charging for teabags and coffee was a bit of a shock."