"Tiny amount of water in shower no HOT water so couldn’t shower. Random full sized fridge in our room that was not plugged in and smelled horrid inside. It wasn’t needed since we had a mini fridge. It we found in the am our items all frozen. Smelled horrible in our room and we were uncomfortable with even taking our shoes and socks off. When we checked in the attendant said we hadn’t booked a PET room and after some harassment said we would have to pay almost what we paid for the room for the...

"Checked in and the entire lobby just has a weird smell of food. Got to our room and we had NO hot water. Reported to the front desk who had their maintenance come and said a fuse blew on the hot water heater. We just drove 8 hours and all my kids needed bathed. And were forced to take cold baths. After an hour the water was still cold and I was like "you'll just have to be patient" it was like midnight. The toilet paper smelled like cigarettes and there was no stopper for the bath tub. "