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"Beautiful resort! Nice and clean! Make sure to book the excellence suites…rooftop pool was top tier!!! The staff were exceptional and very helpful any time you needed anything! The food by far was the best we’ve ever had and consistent throughout our entire stay! Will definitely book again!"

"Property was beautiful and well-maintained. Staff was very helpful. Ernesto in recreation was the sweetest. Caring, concerned, helpful. He went out of his way to accommodate us on every occasion. Food was delicious. Great experience."

"Hotel is beautiful and clean some stuff are very friendly some no so much but that’s normal Everywhere you go. Beware and wake up really early to get a spot at the splash pad if you’re taking kids people camp out there since 8 am. Also make sure you schedule your dinner reservations as soon as you get there if not you will be stuck eating either at the Buffett or room services. Because they are the only ones that aren’t open a bit later."

"We had an amazing stay at Excellence Playa Mujeres! From the moment we arrived, every staff member went above and beyond to make sure we were happy and had everything we needed. Everyone was incredibly friendly, professional, and welcoming and it truly felt like they cared about making our vacation special. The food was delicious, with plenty of flavorful options to choose from, and the service was consistently outstanding. Whether we were at the restaurants, the pool, or anywhere else on the...

"This is the best hotel ever. The photos don’t show how wonderful and helpful the staff is. Sleek modern amenities with cool extras like a Toto bidet and automatic curtains and Bluetooth speakers in the room. The sunken true hot tub and balcony hammock make it one of the best balconies anywhere and every room is ocean front."

"One of the best places to stay for kids and adults as well. The restaurants were great."

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"Everything was perfect, the staff the food and the resort overall appearance."

"This is a smaller, quiet resort that's perfect for couples. The services is exceptional, the newly updated rooms are nice and the food is great."

"Everything was great. The staff was super helpful with anything I needed. My kids can’t wait to come back."

"Overall, we enjoyed our stay. The hotel was beautiful and clean, and the staff was generally good. I gave it 3 stars because, for the amount of money we spent on two rooms, I expected a higher level of luxury and service. During the first two days, we had difficulty finding a server to bring drinks and food. For our family of seven, including three young children, this meant we had to get our own drinks and leave the pool to pick up lunch ourselves. The food was good, but it lacked a more...

"👎"

"WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy."

"The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member...

"I thought they promised more in their Expedia ad than was delivered: no airport pickup / round trip, no restaurant, bar. Poorly designed signage and I was in a taxi. The property was clean despite a couple of nights of storms. The room was clean and comfortable in spite of the high ass humidity."

"The best"

"Its a nice hotel, my issue is that the elevator is a disaster. Takes forever and everyone crams into them because you will be there for a long time if you don't squeeze in."

"Muy bien"

"The property need a little upgrade. The breakfast is very bad but lunches and dinners are good. The bathrooms are very clean but they can add paper towel for seats. The staff are friendly but all dinners has to be booked in advanced and hard to switch as no space available or you have to eat late around 9:30. The shows are just ok. The Mexican festival on Monday is good for kids not for adult. They have a nice beach where with a wide spread. We were in July and had very little seaweed. The bar...