البحث عن فنادق في بونتا سام من SAR 366

"Everything about this hotel is amazing from the rooms, pool, bar and especially the staff."

"This was my second stay at Atelier Playa Mujeres, and both this trip and the one in 2023 were fantastic. The grounds are beautiful and well maintained, the staff attentive and friendly, and the amenities were top notch. The restaurants I ate at were all delicious, a dish here or there was just ok, but by and large the food was very good. Highly recommend this place, I will definitely be back again."

"Amazing property!!!"

"While our stay was okay, it could have been much better. We were celebrating both our honeymoon and my birthday, so we had hoped for a more elevated experience. Upon arriving in our room, we immediately noticed sand on the bed, making it clear the sheets had not been changed. After reporting it, a manager came to inspect the room. Unfortunately, there was no apology or acknowledgment of the issue. She simply checked the bed and stated someone would come change the sheets. We also had to request...

"Food is amazing, make sure you reserve hibachi. Seems like the property is not crowded where ever you go. Top notch service and people. Beach is amazing, no seaweed at all. We will be back because of the people and food."

"Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai."

"Hotel is lovely and room was massive."

"Everything was excellent! The food, service and friendly staff. We will be back :)"

"Was our first time at this resort and it far exceeded our expectations. Staff was very friendly and helpful. Food was very good and in general all the amenities provided were exceptional. We went as a family of four with our two seven year olds. They had activities at the kids club everyday and was a highlight of the kids experience. Great balance between kids activities and adults."

"The room was amazing! The beach was clean and the guys did a great job of keeping it that way. We will definitely be back."

"Amazing stuff great food, highly recommended"

"The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member...

"WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy."

"The resort was nice overall, and we enjoyed our time in Cancun, but several details detracted from the experience. Upon arrival, we noticed multiple cracked tiles in our room, which gave the space a worn and dated appearance. While the room was generally clean, the lack of attention to basic maintenance was noticeable. The food was average and did not meet our expectations. Although there were several dining options, the quality, variety, and flavor were inconsistent. We were able to find meals...

"Staff is not helpful. The resort overcharges for everything, including taking your bags to the room. The doctor at the resort charged almost 400 for "consultation" and some ibuprofen. Hard to get a reservation at the nice restaurants there.. also for premium cut there is a charge up to 200 300 USD for steak"

"今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！"

"Our Roma were cleaned each morning and touched up each evening. Food was great and staff were attentive."

"got stuff stolen from my room other than that not bad"

"In all my years of vacationing in Cancun I’ve never had this much trouble communicating with staff. It was a problem we heard over and over again no habla"