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"Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai."

"My wife and I had an amazing stay at Beloved Playa Mujeres! From the moment we arrived until the day we left, the service was absolutely outstanding. Every staff member we encountered was friendly, attentive, and genuinely made us feel welcome. We stayed in a beautiful swim-out suite, which was the perfect place to relax. The food exceeded our expectations with plenty of delicious options at every meal. A special thank you to Alex for taking such great care of us with beach service. He was...

"Food was amazing, room service was a plus, the staff was excellent, and the vibe was everything that I expected"

"Unfortunately, my stay was very disappointing from beginning to end. On the first night, the air conditioning in my room did not work, making it very uncomfortable to sleep. I reported the issue to the front desk, but they did not offer to move me to another room. In addition, there was no hot water, which made the experience even worse. I also had an unpleasant experience at the adults-only pool. I was told that I could not stay in that area, yet at the same time there was another adult...

"Room service and activities"

"Love this resort so much! Luxury accommodations and amenities. Also the staff is wonderfully friendly. I will be back."

"Great service"

"Precio calidad excelente"

"Excellence did not disappoint! Everything was actually perfect. I’ve stayed at a lot of all-inclusives and this has to be among, if not the best."

"The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member...

"WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy."

"The beach was great and the hotel was ok. The AC did work great, so that was a plus. We normally stay at the Privilege, but they were booked, so we needed to stay somewhere else for a quick unplanned 3 day getaway. Prices seemed a little unreasonable, but food Quality was ok. If you get up early, and want to get to the beach, this is a problem. They set up the chairs and umbrellas kind of late, sometimes as late as 9am."

"Very cold AC. Central location."

"Absolutely loved it here and we for sure will be back."

"Lotus: Clean rooms. Front desk is very informative. Taxi service is usually readily available right outside Lotus. They also have their own golf carts to rent. Spa treatment was great. Guru restaurant food at lotus was great (two plates we ordered ceviche and the black angus burger with truffle fries - best truffle fries I’ve had anywhere, ask for the habanero hot sauce it’s delicious) although they close the beach access from lotus relatively early in the evening you still have access to it...

"Great experience"

"Best location & staff was very friendly"

"Great room! Staff was incredibly helpful!"