Find all hotels by Highgate Independent in Poinciana, FL

"Beautiful hotel and great location"

"I would absolutely not ever go to this hotel again. Firstly it is spring break cheerleading competition weekend there are family come from all parts of the U.S. we go to the pool that is cold not heated with no Jacuzzi but we didn't care because the kids wanted to have fun, well at 930 we get noise complaint we're being to loud. No one was yelling or screaming , secondly pool is open it's spring break in Saturday. the rooms are terrible , no blankets or towels than get attitude when I ask for some . The maintenance guy was trying to poke his head in our room when bringing the towels up. Giving me attitude while asking where are blankets he says I never asked for them when I did because I also questioned about a cot . But w.e. brings back sheets not blankets . Free breakfast is not free , read the small print you must pay for adult. Yeah I'm not happy with the stay, the staff was extremely rude and made you feel super uncomfortable while you were there. I won't be going back I'll pay the few extra dollars to not deal with this crap"

"Amazing stay"

"The stay was ok after we had to change rooms."

"Didn't eat breakfast, or swim in the pool. I was out at the theme parks all day."

"Everything was nice and clean I’ll book again soon💕"

"Got there around 5:00 PM, one customer service at the counter, she was quick, friendly and professional and doing the best she could by herself. Absolutely loved all the amenities, the pool, the lazy river was awesome. Breakfast was of good quality, a little disorganized but otherwise great, loved my room, however not a fan of the shower. Overall a great stay, i will definitely return. "

"I have been fighting for over a week to cancel this reservation. This hotel knows I never checked in and never stayed but doesn't want to give a refund I should have never had to beg for. I also purchased the insurance in case something happened. Honor your refunds as advertised. "

"They didn’t clean the room even though we were there for two days and the check in process was extremely long. Besides that the room was nice and big"