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"My family of 4 stayed in this lovely hotel twice, during our 16 days in VietNam. The staff, including the front desk Anna ,Angela and the doormen/ porters were extremely helpful. They gave us advice on where to eat, tours available, etc. Most helpful was allowing us to leave our luggage with them, when we took side trips to SaPa and Halong Bay. It relieved our anxiety, and everything was fine when we came back. Daily breakfast was very good, and rooms are spacious and clean. I highly recommend this wonderful hotel."

"I lived in Southern Vietnam for a year and frequently made trips up to Hanoi. I stayed at Royal palaceI every time. The staff makes you feel so welcome with smiles and friendly hellos. They are super nice and helpful. The hotel is located in the Old Quarter walking distance from most things. You can get a real feel for the city and the Old Quarter. This is a small hotel, and it isn't a 5 star hotel so don't expect it to be. But for the price, the service, the location, and everything else it is really unbeatable. Overall, Royal palace is a great stay don't miss the opportunity to meet the wonderful people who work there. "

"Good location. Fresh, clean rooms"

"Fantastic stay. Right in the heart of the old quarter. You could walk all around. Great breakfast also and a really comfortable room. The staff is absolutely amazing. Highly recommended."

"Beautiful property. Friendly and patient staff members. Great experience."

"Just amazing exp"

"Loved it"

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction. "

"It was a good experience. "