"Staff walked in to the room two times while I was sleeping heard all the noise from the traffic outside"

"Great hotel at the heart of NYC."

"The hotel was clean, very centrally located and provided all the amenities I needed for a short getaway with my husband. The free water bottles, coffee and tea are a nice touch. I had to request a microwave but it was in the room when we arrived. Our king bed was uncomfortable. That's the only minus of the trip."

"I have made a formal complaint, but am yet to receive a response."