"We arrived at 4:00 PM after a pool birthday party, but our room wasn't ready. We were told to come back in an hour, and we weren't the only guests waiting. Unfortunately, we had a meeting followed by a show, so we had no time to change and had to attend both wearing the same clothes we wore to the pool party. The next day, the valet service was just as disappointing. It took 2 hours to bring us our car. Overall, the delays and lack of organization made for a very frustrating experience."