"Lots of guest and only one elevator was working"

"The hotel has an excellent location, spacious rooms, friendly staff, and fast elevators. Housekeeping was also good. However, the rooms are outdated, the furniture and bathrooms need renovation, the carpet had an unpleasant smell, and the lighting was poor. There was also some minor noise. Considering the high price, the overall experience was disappointing. I definitely wouldn’t stay here again."

"We have stayed here several times before and we loved it just as much! The staff are very welcoming and helpful. The hotel is beautiful and the bars are unmatched. The location is wonderful for getting to restaurants or sight seeing. We will absolutely stay here again!"

"Close to shops"

"The rooms are very spacious and feel large due to the high ceilings. We slept well as it was very quiet too! Our rooftop reservation was cancelled due to a private event; however, they rebooked us an another amazing rooftop nearby! Our stay was exactly what we were looking for in NYC. Thank you!"