"The hotel is conveniently located. It needs an interior uplift and nicer staff, not so many security."

"Location!!"

"Elevators broke. No dryer in the room. Took over 2 hours to deliver"

"Exceptional location, staff and room"

"Amazing location. Bell men will go above and beyond to make your stay pleasant and they will get you anything you ask for. Concierge desk employees are not helpful at all, and they do not even try. I asked for newspapers one morning and they just said we don't have it and they told me they don't know where to get it. Bell men overheard it and within 5 minutes one of them brought it to my room. Concierge desk at the towers lied that they don't have newspapers and when I saw a pile of them on the...

"My only issue is that there is no lobby to speak of, which is odd. Otherwise, very happy with our stay!"

"Great location, friendly people and very clean."

"Location literally can't be beat! Easy subway access and right in between Riverside and Central Park"