"Great location if you want to be near Times Square. Amazing rooms! Staff could be a bit more helpful - our Expedia VIP status wasn't recognized at check-in. Also the cocktail bar at the Palmer closes early and the staff does not want to serve 20 mins before closing. St. Cloud bar is a bit weird with their rope - like it's a special lounge only open to VIPs or something. It would be a lot more friendly and welcoming if they just greeted you without roping you off."

"The plumbing makes noise when others are using it from their room, no free coffee or tea provided, the tea bag for sale is old. The staff are great, food is good. Generally the hospitality is great. We will do it again in the future."