"⭐ 1/5 — THE WORST HOTEL EXPERIENCE EVER! DO NOT STAY HERE! If I could give ROW NYC zero stars, I absolutely would! This hotel is an absolute DISASTER and easily one of the worst hotel experiences I’ve ever had. First of all, THE ELEVATORS ARE BROKEN! How does a hotel in the heart of New York City operate with elevators that don’t function properly? It’s completely unacceptable, inconvenient, and ridiculous for paying guests. And let’s talk about the SECURITY STAFF — EXTREMELY RUDE,...

"I have stayed in many rooms at The Park Lane all very good. The view in the front big rooms are amazing but if you truly love quite like I do the rooms in the back along the side are so quite. The beds are great king beds and the staff amazing."

"Our stay was good. The room was a little dated. The text communication informed me they had valet parking and instructed me park in front of the hotel. Upon arrival k was told they haven’t had valet parking since Covid and it was an IT glitch. This was very inconvenient for me because we had someone to be and I would have parked my car prior to checking in. The person that helped us didn’t care about any of that and said thanks for letting us know."

"The hotel has an excellent location, spacious rooms, friendly staff, and fast elevators. Housekeeping was also good. However, the rooms are outdated, the furniture and bathrooms need renovation, the carpet had an unpleasant smell, and the lighting was poor. There was also some minor noise. Considering the high price, the overall experience was disappointing. I definitely wouldn’t stay here again."

"DO NOT BOOK! This was by far the WORST hotel I’ve stayed in. The building and rooms are old and falling apart which isn’t their fault BUT everything was filthy/chipped/open outlets. Dirt on the floor, in the shower, weird splatters on the walls and headboards. Mattress felt like it was one of the ones left on the side of the road for trash pickup. The ice from their ice machines had SO much dirt and particles in it once it melted I’m so glad I only used it to keep something cold rather than...

"Room was basic and borderline depressing due to lack of light. Bed was comfortable. Tv was annoying. Staff were not forthcoming with what’s included in the rate. Continental breakfast is a joke. Seems like hotel is more focused with optics than actual quality. This will not be a repeat for me."

"A perfectly located place in Manhattan. Clean, well maintained, with polite, cordial and effective staff. Quite acceptable price/quality ratio for its location."