"We have been too Park Plaza for years and is always our go to hotel for when we have a weekend in London.
This weekend we felt like we have been really let down. We arrived at check in time and were told the rooms weren't ready and to come back in 20 mins. We ended up having to wait over an hour and ten minutes to check in even though we told different people at the desk one of our party had a medical need and needed access to a room. They did not do anything, we were only offered complimentary...
"We have been too Park Plaza for years and is always our go to hotel for when we have a weekend in London.
This weekend we felt like we have been really let down. We arrived at check in time and were told the rooms weren't ready and to come back in 20 mins. We ended up having to wait over an hour and ten minutes to check in even though we told different people at the desk one of our party had a medical need and needed access to a room. They did not do anything, we were only offered complimentary...
Stephanie