"The hotel to me is lack luster in the sense"

"The hotel phone was not operating, the thermostat was not working properly and there was a problem getting the shower to work correct with limited hot water. It was a negative stay in room 2703 at the Park Lane and for the cost of $1,200 per night it was just not worth it! I will not stay there in my future trips to NYC. Manhattan!!"

"The room was small and outdated. I called housekeeping for a few things and they were very prompt with my requests. It was okay. Wouldn’t stay there again but for the price it was reasonable. Walking distance to Central Park."

"The hotel has an excellent location, spacious rooms, friendly staff, and fast elevators. Housekeeping was also good. However, the rooms are outdated, the furniture and bathrooms need renovation, the carpet had an unpleasant smell, and the lighting was poor. There was also some minor noise. Considering the high price, the overall experience was disappointing. I definitely wouldn’t stay here again."

"The ceiling of our bathroom started to leak water and bubble, leaking onto the toilet. Thankfully we were checking out as soon as heavy rain happened. The hotel room was super incredibly small for the price. It was practically a shoebox. The bathroom was incredibly small."

"Small rooms which are typical of NYC. Great location in upper west side. Comfortable and quiet rooms."

"Family-friendly"

"Excellent location. Very satisfied."