Find all hotels by Design Hotels in Indian Wells, CA from SAR 1,245

"Internet was ok, wasn’t fast but it worked. The rooms were nice and clean. Good stay all around though"

"We’ve stayed here before. We got to the hotel this time at 6 pm and our room still wasn’t ready, which is a first (that late in the evening), after staying in hundreds of hotels. So we changed into swimwear in our car, and went to the pool with our luggage. There was not ONE SINGLE CLEAN TOWEL. Not one. So we’re getting out of the water, freezing because there’s no way to dry off. That was also a first, for a hotel. We finally got access to our room at 7:30 pm, which is ridiculous. Our balcony was overlooking literally a giant air conditioning unit. Even my kids mentioned it was the worst view they’d ever seen. The kids had fun at the pool. There were other very nice guests we chatted with. But not having our room ready at 6 pm(!!) and no towels at all at the pool, make me think this place is horrible understaffed. We have three young kids so we tried to get late checkout, and we were told it “doesn’t exist”. Horrible. Omni nearby is 100x better. "

"This is a beautiful resort, but unfortunately the experience did not match the setting. There was trash left around the property throughout our stay, which was disappointing—especially since most of it appeared to be left by adult guests. Even more concerning, it was not cleaned up as frequently as it should have been. We also had an issue with billing. After reserving a cabana, we noticed our card had been overcharged by $240. While the manager said the amount would be refunded, the explanation for the charge was unclear and did not inspire confidence. We are still waiting to resolve this with management. Overall, due to the cleanliness concerns and billing issues, we will not be returning and cannot recommend this resort at this time."

"Staff was extremely helpful and kind. When the shower would not work, the hotel made accommodations for us immediately. "

"The location of the property was very good, and the staff was amazing throughout our stay(5 stars) Everyone was very helpful, friendly, and made the experience much better. A couple of areas could be improved though — the pool could use more umbrellas for shade, and our room had a weird plumbing smell. Overall, the excellent staff and great location were the highlights"

"Great hotel within walking distance of the main drag!"

"There was a loud boom every now again. I believe it was from the air conditioner "

"The property is really run down, and needs to be remodeled! There was mold in shower and water damage on the bathroom door. Our stay was $400 a night. It felt like a motel 6 not a Hilton. Our group rented 5 rooms and we were all disappointed. The staff was great! They brought me plastic silverware when asked. Hilton needs to pressure the owners to remodel!"

"Great location, large pool area, helpful staff, highly recommend."