"The place is nice, clean but maybe need some updates. The elevators runs slow and weird. If u call for elevator from main floor to go up, somehow it takes you all the way down first before moving up. The staff are cool, only took 1 star out coz we checked in early which is not their fault but we kept being given false hope on early check in. Also, they need to update the restaurants. Marcopolo seem kind of pretentious coz there’s an expected dress code and restaurant’s vibe is like a steak house...

" Airport shuttle Toyota sienna was very clean and staff very pleasant .Reasonable rates , both ways on time, 5 out of 5, "

"Ocean view room was incredible, very relaxing laid back vibes. Cafeteria was on the smaller side, had to wait about 10-15mins to be seated. We had dinner at the Italian restaurant and the steakhouse and it was pretty decent. What stood out to me the most was how kind, friendly, and welcoming all staff was. We had a very weird thing happen, my husband and I were napping in the room around 4pm and something woke us up… there was a room service person in the room!!! I couldn’t believe my eyes! She...

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....