"We really enjoyed our stay here! The Expedia check-in process was very quick and organized. We enjoyed the wonderful pools and all of the daily activities and the poolside special lunch themes. We ate in all 3 of the restaurants and we liked Zai and Don Gus. We did not enjoy Marco Polo as much, the menu was limited and the portions were small. A big shout out to the great pool-side bartenders (Nelson+Alfredo)! The nightly planned entertainment was very good also. We had a small issue with our...

"No issues with our stay. They are a green property and only provide two water bottles on the first night. After that you are expected to use your own cup to refill for water or ask for a cup of water. I had to purchase water bottles during our entire stay, had I realized this sooner I would have booked elsewhere. They do not have much of a selection on Mexican food. Transportation is only for club members. Aside from that, we did enjoy our stay. "

"Wonderful hotel, Nickelodeon staff. Dinner was great at Tavo. Loved the location. take an uber from airport $15-$20 Taxi charges way to much Someone charged my husband $150 late night. Don’t take bus, leaves you 30 min away from hotel it’s a trap. Take uber "

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....