"Wonderful 12 days with husband and family!! The staff was exceptional, especially Estaphany at check in and Vickie from Housekeeping who decorated our room on our last night. Memorable!! Food was good at the Buffet and all restaurants. Room was cleaned well every day. More than enough clean towels, etc. Bartenders, waitresses and waiters were great! Special shout out to Giovanni who seemed to wear multiple hats. Most of our time was spent on the beach or at the “quiet pool”. It’s the low...

"I appreciated the beautiful location. Our room seemed a little small compared to the pictures. Since they sell memberships, we were approached several times even after saying we weren’t interested. The breakfast offerings were pretty good but outside of that, it wasn’t very good. I felt bad for my partner because I talked up my last experience at another resort and was very disappointed with the food and drinks. We ended up visiting some nearby restaurants for better options."

"The room was decently clean upon arrival, but we experienced several issues during our stay. Our balcony hot tub didn’t work properly, neither the jets nor the light functioned. The toilet only half-flushed and essentially didn’t work for the entire stay. Despite submitting a request, the staff did nothing to fix it. Throughout our visit, extensive renovations were taking place across the hotel, including new flooring, exterior painting, and light fixture replacements. We were not made aware...

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....