"Hotel muy familiar, buen servicio y entretenimiento "

"Well the hot tub wouldn’t hold water,the water to our room was off for a while,mini bar wasn’t stocked like they said it would be "

"Noisy airco in the room, noisy room in general (I could hear all cars roaming around the avenue during the night, making a bad quality sleep). Drinks were not the best quality, and not very consistent from one bar to another. Royal buffet food was not the best. The room was clean, staff were nice and attentive, although not very consistent. Tour agency sold us a jungle tour saying we would go to the reef and the underwater museum, however we only snorkled on the reef, there was no underwater...

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....