"The room was decent- but couldn’t sleep as windows not quiet and listened to the music in the restaurant across the street until 2 am- very loud"

"Le positif : l’hôtel est bien situé, le style mêle le moderne au chic mais commence à se détériorer, la chambre correspondait à ce que j’avais commandé (spacieuse, vue sur central parc, bonne literie),certains membres du personnel étaient serviables et agréables mais malheureusement en minorité. Le négatif : la propreté de la chambre laissait à désirer (miroir mal lavé, fenêtres sales, poussières, bord de l’évier non nettoyé). Des accessoires essentiels manquaient en chambre (accessibles sur...

"Location was perfect. Layout was accessible. Very clean. Even during peak traffic hours, things moved along steadily. Only complaint is at the end of our trip. I was an obviously tired woman, with a young son in tow, and at 6am in the lobby with multiple suitcases, I let the friendly concierge gentleman give me a bottle of water, a seat, and the promise of a hotel car to take me to LaGuardia "at the same price as a yellow cab!". I was relieved for the help and didn't question. Suprise,...

"love this place"

"We didn’t have breakfast but the bar was great and the bar staff were great."

"Falta un comedor para un desayuno"

"Our stay at Row NYC was memorable. You can’t beat the location—right in Times Square and close to everything. The hotel has a sleek, modern feel, and our room upgrade with stunning city views made the experience even better. What truly stood out was the hospitality—especially Joe. He went above and beyond to make every guest feel welcome, always smiling, connecting, and creating a great atmosphere. He made us feel right at home. Highly recommend for the location, design, views, and...

"Estábamos de aniversario y ni siquiera una felicitación. Al llegar no funcionaba un elevador entonces el acceso era una pérdida de tiempo estando de vacaciones. Tuvimos que pasar más de 40 minutos esperando para subir a la habitación porque dos elevadores estaban dañados, uno llegaba solo al piso 6 y el único que funcionaba demoraba demasiado ya que eran 31 pisos. Nos quejamos y el personal fue grosero y no hicieron nada. Cobran Resort Fee pero no lo utilizan en las instalaciones entonces nos...