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"Staff can use a customer service training. Staff is not friendly. The people in the front are rude and don’t have basic manners like greeting you. The only people who are friendly in the whole hotel are the people in the valet. Rooms also don’t get clean every day but every other day. Overall not a bad place to stay but I would explore other options first."

"⭐⭐⭐⭐⭐ Best Birthday Stay Ever! 🌺 We had the absolute best stay at Hale Hokuala Kauai! The hotel is absolutely breathtaking, extremely clean, peaceful, and secluded, making it feel like your own little paradise. The amenities are fantastic, and there’s even a beach access path right next to the hotel. The location is perfect because you feel tucked away, yet you’re conveniently located near everything on the island. The staff was incredibly kind and welcoming, and they went above and beyond to...

"The property was clean and well kept. Bathroom was excellent. The beach location was perfect! The food options and laid back vibe all around were great! The staff was so kind and helpful. Pool and amenities were well kept!"

"Room on the first night had a mattress that was 10 to 15 years old. Springs were so broken there were two body shapes in the mattress 4 to 6 inches deep. Couch was old and dirty. Room smelled of body odor. After complaining the next morning, we were told nothing else was available, but another mattress cover was offered. Then after much heated exchange explaining we bought a room and it was not suitable for anyone to stay in, we were offered a room but was a downgrade from ocean view to...

"Convenient"

"Wr arrived after the big hurricane. Make sure everything is open before traveling."

"The view is absolutely gorgeous for the price."

"Hot tub and pool was great. Location is great. But needs to improve cleaning. The unit is old and roaches are everywhere."

"After the hurricane hit Kiaua island the ocean front was destroyed yet the garden side was still functioning and they did their best to accommodate us."

"I was never aware that this was a private rental and I had no access to the resort activities"

"Staff were amazing!"