"Room service could have been a bit better. As they only replaced reusable cups for only 2 days out of my stay for 5 days"

"Beautiful hotel, large room but smaller bathroom. Staff were helpful and friendly. There was an issue with the lifts… with only 5 lifts servicing the entire hotel the wait times were quite long. Lifts were frequently full and guests often frustrated."

"The staff was great and massive lobby (sometime can by rare in NYC) however the bathroom left a lot to be desired - it felt/looked like a bathroom that is in a run-down hospital. I was quite frustrated specially due to the cost for 3 nights"

"Well the first day we were there one of our rooms was not ready. We checked in at 4. We were told we would be contacted when the room was ready. Around 9 o'clock we wanted to go unpack so we went back to the hotel. The 2nd room was ready but no one called to let us know. We got to our room and it was 75 degrees, no water in the rooms. We lowered the thermostat called the front desk, they sent up a maintenance guy who emptied the water line and said it would start cooling in 20...

"It was fine"