"Found someone's retainers in room really dated and air con didn't work"

"Very Good"

"We stayed in a twin room in the annex. We were offered the choice of 2 rooms and took the one on the 4th floor for the views (There are no lifts). The room was clean and well maintained and a reasonable size. Staff were super friendly. Walking distance to Victoria Station and the nearby theaters."

"The location was excellent, quiet and room was big & clean. There were many restaurants within walking distance, which made the location even more convenient The breakfast was good. The staff were very friendly and helpful. My only complaints were that the room was a bit warm even though the air conditioning was on, and the shower was open with no door or enclosure, so water easily splashed onto the bathroom floor, which was a bit inconvenient Overall, I had a pleasant stay and would...

"Located right near a metro stop which was great. The staff was nice and the room was clean and got the job done."

"Good hotel"

"I stayed during a heatwave and the property had no AC making the room impossible to sleep in. The room was also infested with mosquitos and tiny bugs, in the morning had multiple bites across my skin and had an extremely uncomfortable night. The second night I decided to leave as it was pointless to try to sleep and just took the earlier coach home. Staff were very kind, however there was nothing they could do as the hotel is just not in good enough condition."