"My experience at Sonesta was very disappointing. When we arrived, there was no one at the front desk, and we had to wait several minutes before anyone showed up.
The employee who assisted us, Luis, was rude and unprofessional. The first room assigned to us had a strong unpleasant odor. When I politely explained my concerns and requested a different room, Luis simply walked away without saying anything. I had to ask where he was going, and he responded rudely that he was going to show me another...
"My experience at Sonesta was very disappointing. When we arrived, there was no one at the front desk, and we had to wait several minutes before anyone showed up.
The employee who assisted us, Luis, was rude and unprofessional. The first room assigned to us had a strong unpleasant odor. When I politely explained my concerns and requested a different room, Luis simply walked away without saying anything. I had to ask where he was going, and he responded rudely that he was going to show me another...
Gabriela