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"My first room cleaning was confirmed via text but didn’t occur, deadline was 4 pm. The front desk clerk informed me it was extended to 530p due to the busy day staff were having. I was ok with that, however, it never was completed. I called at 9pm just to request towels and bathroom cleaner, I immediately received everything I needed. Very pleasant staffing!"

"Overpriced and underwhelming food options onsite."

"Room was super clean. Staff are so helpful."

"Charges in my card for not reason."

"The property was clean, the construction def put a damper on our trip since the second pool was only for adults."

"Hotel was nice. The hotel should consider upgrading the bed sizes, doubles are too small. No room to put luggage so room was tight. Pool and beach were great. Food was different prices everyday even though same items were purchased. Pool food and restaurants were good but pricey."

"Very nice villa, very comfortable, very clean, the host is very friendly and answer all my questions. "

"Staff was wonderful!"

"The hidden fees were a surprise and charges to the room. Also, due to a delayed flight I checked in a day late and was still charged a fee"

"The hotel gives boho Tulum style, the pool was small and didn’t seem like it was cleaned daily. The room was also small, the shower was tricky to adjust water temp wise and needs some updating. I stayed 3 nights housekeeping stopped once the first night when I was in the room so only left towels. The beach is on the other side of the highway about a 7 min walk. Once entering the beach there is a person there that can set up chairs and an umbrella. The breakfast was inconsistent, they set it up...

"Second time staying at this property. The resort was upgraded since the first time. The rooms are much nicer and more modern now. Beach is still there."

"The pool tile is absolutely horrible and very dangerous when wet!!! tile does not work for an area that will continuously be wet & have people drinking & spilling drinks ..I am very surprised I did not see anyone go down and crack their heads. Way too dangerous!!!!"

"Everything was good. The best the ocean view."

"This was the “perfect room” for us but unfortunately the conditions of the room made our 10 day stay miserable. Since day 1 we noticed and issue with humidity. Bathroom vent did not work so the modern style bathroom has nothing to keep the humidity inside of the shower. A 7-10 min shower turns into a 30 min cleaning session. Water gets everywhere and has nowhere to go. The room started accumulating water in the closet everything was wet so it was unusable everything had to be left in the living...

"Classy, clean and comfortable. Excellent customer service"

"Very nice hotel, staff is helpful and professional"

"Excelente hotel, los empleados bien atentos y buenas ubicación en San Juan."

"Excelente servicio, personal muy atento en todas las áreas."

"Excelente hotel, el personal es muy amable, las instalaciones son limpias, ordenadas, las piscinas con calentador, frente al océano. Lo recomiendo 100 %"

"Beautiful property and very friendly staff. Be ready to pay for parking and resort fees - I wish they would just add it all in the price... Nice pool and workout room. Would stay there again."