Hotel with a Concierge in Madagascar

"Location is good. Clean and meets room standards in its class. My negative experience is that they have double charged even though I prepaid online before coming. It was impossible to communicate with the front desk. Although I shared my receipts, altough I showed the booking papers, Although hotels com tried to communicate and furthermore although my friend from Madagascar tried to explain face to face in their language they didnt understand. Dont rely on they are reading the emails, they dont!...

"We enjoyed our stay at Tsarabanjina. Beautiful and remote, perfect getaway from Life’s everyday hussle and bustle! The staff were amazing and made us feel like family. Would definitely recommend."

"This was the best hotel we stayed at in our month long trip in Madagascar. We were either jet lagged, or about to travel whenever we were in Tana and this hotel was comfortable and easy. It is at the top of the hill with a nice view and a rooftop bar. There are a few bars and restaurants in walking distance as well. Their prices are a bit high, so we walked next door for breakfast and went out for dinner. But wow, to have a nice shower and wifi is incredible."

"Great stay, kind staff...greatly enjoyed my time in Tana!"

"I likes the hotel & staff for the most part and the food & drink were very good. But the Customer service was lacking, I asked for help with suggested transportation tours but got No response. The AIr Conditioning wasn’t working in my room and the TV had just one French channel & nothing in English. As I understood it was not safe to walk around ar night, There was nothing to do but look at my phone or read a book… No TV News No TV entertainment in my room… rather boring…"

"Nice room with a comfortable bed; with good commodities. But still it can be improved whilst keeping the spirit of the hotel."

"The staff are bad, don't treat client s properly . i changed 4 rooms, the first room doesn't have wifi, have to beg 2 days to move to next room and staff are so bad and arrogant, one staff shouted at me. 2nd room the door lock doesn't work, so the problem continued until the 4th room. the breakfast is small dry bread with jam, it is shame 5days dry bread with jam!!!!! i will never go there and never recommend to anyone, Hotel Panorama!"

"Good idea but lacks in execution. The only positives for me are the front desk staff and comfortable bed. On the negatives, the rooms are too dark and stuffy (install dimmers instead), cleanliness can be improved upon... some areas were dusty and there were blood stains (guessing mosquito blood) on parts of the mosquito net and bed sheets, the mosquito net had big holes, mosquito repellent spray was not available, shower inadequate."

"I was a good experience in a very dangerous city by night"

"Location ok. Amenities are good. But old and worn out pillow cases, worn out pillows, old and stained bed sheets. Front office told me I was on Bed only while I had booked BB only for them to confirm that I was indeed on BB on check out and I had already made my own alternative arrangements for breakfast during the week. "